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Terms & Conditions

Terms & Conditions

These terms and conditions ('the Terms') govern the users

('you' or 'your') use of the website ('the Website') and your

relationship with Glass Shelf Collectibles ltd whose registered office is at

Unit 4, First Floor Offices,

72 Hazelwell Street,



B30 2JS


Please read them carefully as they affect your rights and liabilities 

under law. If you do not agree to these Terms, please do not access

nor use the Website. If you have any queries regarding these Terms 

then please contact us.



 By using the Website

you agree to be bound by these Terms.



We reserve the right to:

• Update these Terms from time to time and any changes will

be notified to you via a suitable announcement on the Website. It is your

responsibility to check for such changes. The changes will apply to the use of

the Website after we have given such announcement. If you do not wish to accept

the new Terms you should not continue to use the Website. If you continue to

use the Website after the date on which the change comes into effect, your use

of the Website indicates your agreement to be bound by the new Terms; and

• modify or withdraw, temporarily or permanently, this

Website and the material contained within (or any part) without notice to you

and you confirm that we shall not be liable to you for any modification to or

withdrawal of the Website or its contents.



You warrant that:

• The personal information which you are required to provide

when you register is true, accurate, current and complete in all respects; and

you are not impersonating any other person or entity The products purchased on

this site are for private and domestic use only and are not for re sale. You

will notify us immediately of any changes to the personal information by

our customer service representatives at:

• E-mail address:


Privacy Policy

We will treat all your personal information as confidential

and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in

for us to identify you, such as your name, e-mail address, billing address,

address, credit card or other payment information. We confirm that this

information will be held by us in accordance with the registration we have with

the Data Commissioner's office.


Protecting Your Security

To ensure that your credit, debit or charge card is not

being used without your consent, we will validate name, address and other

information supplied by you during the order process against appropriate third

party databases. We take the risk of internet fraud very seriously. With the

volume of fraudulent credit card transactions increasing, we make every effort

to ensure all orders are thoroughly checked using the information already

supplied. There is a possibility we may contact you to make additional security

checks and we ask for your co-operation to enable us to complete them. We will

not tolerate fraudulent transactions and such transactions will be reported to

the relevant authorities.

By accepting these terms and conditions you consent to such

checks being made. In performing these checks personal information provided by

you may be disclosed to a registered Credit Reference Agency which may keep a

record of that information. You can rest assured that this is done only to

confirm your identity, that a credit check is not performed and that your

credit rating will be unaffected. All information provided by you will be

treated securely and strictly in accordance with the Data Protection Act 1998.



The Website may only be used for lawful purposes and in a

lawful manner. You agree to comply with all applicable laws, statutes and

regulations regarding the Website and its use. You agree not to upload or

transmit through the Website:

•    Any computer viruses or anything else designed to

interfere with, interrupt or disrupt the normal operating procedures of a

computer; and

• Any material which is defamatory, offensive

or of an obscene character



You agree to fully indemnify, defend and hold us, and our

officers, directors, employees and suppliers, harmless immediately on demand,

from and against all claims, losses, costs and expenses, including reasonable

legal fees, arising out of any breach of these Terms by you, or any other

arising out of your use of this Website or any other person accessing the

Website using your personal information.


 Third Party Links

As a convenience to our customers, the Website may include

links to other websites or material which is beyond our control. For your

information, we are not responsible for such websites or material nor do we

review or endorse them. We will not be liable, whether directly or indirectly,

the privacy practices or content of such websites or for any damage, loss or

offence caused or alleged to be caused in connection with, the use of or

reliance on any such advertising, content, products, materials or services

available on such external websites or resources.



All orders are subject to acceptance and availability. If

the goods ordered are not available, you will be notified by e-mail (or by

other means if no e-mail address has been provided) and you will have the

option either to wait until the item is available from stock or to cancel your


Any orders placed by you will be treated as an offer to

purchase the goods or services from us and we have the right to reject such

offers at any time. You acknowledge that any automated acknowledgment of your

order which you may receive from us shall not amount to our acceptance of your

offer to purchase goods or services advertised on the Website. The conclusion

of a contract between you and us will take place when we (i) debit your credit

or debit card or (ii) dispatch the goods to you or commence the

services, whichever is the later.

We will take all reasonable care, in so far as it is in our

power to do so, to keep the details of your order and payment secure, but in

the absence of negligence on our part we cannot be liable for any loss you may

suffer if a third party procures unauthorised access to any data provided by

you when accessing or ordering from the Website.

The products sold on the Website are not for re-sale or

distribution. We hold the right to limit the amount of a product purchased if we require, we also hold the right cancel part or all of an order if we deem an excessive amount has been purchased. We

reserve the right to cancel orders and/or suspend accounts where we believe

products are being ordered in breach of this provision.

You will assume the risk for the products once they have

been delivered to the delivery address which you specified when ordering the

We accept no liability where you provide an incorrect delivery address or where

you fail to collect the products from the delivery address which you specified.

Deposit Items certain high value items are not readily

available from stock and require a production order to be placed on the

supplier. Such items are identified on our Websites as Preorder items. When ordering such 

items you agree that the expected delivery date can be variable. We will keep you

informed by email where possible of expected delivery times which can change without notice. By placing a pre-order you agree to these terms.  

The goods will be imported on behalf of the
consignee/ebuyer. The consignee authorizes Glass Shelf Collectibles to import the
goods on his/her behalf. Further, the consignee/buyer agrees Glass Shelf Collectibles may
delegate the obligation to import the goods on his/her behalf to a subcontractor
(e.g. customs broker).



Cancellation Rights

Where you have purchased the goods or services as a consumer (i.e. for private
use as opposed to business use), please note that you are entitled to cancel
any contract completed with us within 14 days from the day the item is

To exercise the right to cancel, you must inform us of your decision to cancel
this contract by a clear statement (e.g. by selecting the appropriate option in
your account or a letter sent by post). Alternatively, please contact us if you
wish to use our model cancellation form.

Please ensure that the items you are returning are unopened and in any original
packaging. Unwanted goods need to be in pristine condition with any retail
seals unbroken.

All returns and faulty policies apply to the product and/or content. All return and faulty policies do not apply to retail packaging. A product cannot be returned based on the condition of retail packaging. 

Any claims raised for the basis of a faulty product return will need evidence provided within the 14 day period from the day the product is received. Evidence must be presented in the form of photographic and descriptive highlighting the areas of damage and/or faults. Any shipment packaging and paperwork must be present in the images provided. 

We do not cover return postage fees unless under special circumstances at the discretion of Glass Shelf Collectibles ltd. 


Special Order Items. 

Special order items are items that are ordered on your behalf using Glass Shelf Collectibles Ltd as a proxy, Custom or bespoke items. Unique items etc. Special Order items cannot be cancelled once the order is placed. 


Price and Payment

All prices shown are inclusive of VAT (where applicable) and

are correct at the time they are entered on to the system. We reserve the

right, however, to change prices at any time without notice to you.

Orders with a delivery address outside the UK may be subject

to import duties and taxes (including VAT) which are levied once a delivery

reaches your destination country. Any such additional charges must be borne by

you. You should note that customs policies and practices vary widely from

country to country. We recommend that you contact your local customs office for


Please note that when shipping goods from outside of the

United Kingdom, cross border shipments may be subject to opening and inspection

by customs authorities. In respect of all goods dispatched to you to an address

outside of the United Kingdom, you are deemed to be the importer of the goods

and must therefore comply with all the laws and regulations of the country into

which the goods are being delivered.

Payment can be made by any major credit or debit card.

Payment will be debited and cleared from your account before

the dispatch of your good or provision of the service to you. If payment is to

be made via a credit card a value of £0.01 will be held against the card until


card issuer validates the payment.

In the unlikely event that the price shown on the checkout

page is wrong, and we discover this before accepting your order in accordance

with clause 9, we are not required to sell the goods to you at the price shown.

We always try and ensure that the prices of goods shown on our Website are

accurate, but occasionally genuine errors may occur. If we discover an error in

the price of the goods that you have ordered we will let you know as soon as

possible and give you the option of reconfirming your order at the correct

price or cancelling it. If you cancel your order and you have already paid for

the goods, then you will receive a full refund.

You confirm that the credit or debit card 

that is being used is yours. All credit/debit cardholders are subject to

validation checks and authorization by the card issuer. If the issuer of your

payment card refuses to or does not, for any reason, authorize payment to us we

will not be liable to you for any delay or non-delivery.

You may only use one discount code with each order. We

reserve the right to reject or cancel any orders where you add more than one

discount code to the basket.



If your credit or debit card payment is not processed successfully for any reason

we reserve the right to reattempt to process payment. We will give you at least 48 hours’ 
notice in advance of any reattempt to process payment by sending an email to the
 email address you have provided to us. If you do not want us to reattempt to
 process payment, you must cancel your order within 48 hours of us sending you this email.


We allow you to use discount codes strictly on the terms and

conditions upon which they were issued which, among-st other things, may include

terms relating to your eligibility to use them and a maximum order value.

Please familiarize yourself with these terms and conditions

before you place an order as we reserve the right to reject or cancel any orders

which do not comply with these terms even if your credit or debit card has been

charged. If there is any inconsistency between the terms and conditions upon

which the discount codes were issued and these terms and conditions, the

discount code terms and conditions prevail. A copy of the discount code terms

and conditions can be obtained by mailing or telephoning our customer service

representatives at:

• e-mail address:


Product acquirement 

Take note that our products are acquired from a variety of means. Including licenced vendors, wholesalers, retailers that of which may be based within the UK and international. In the case that we acquire products from another retailer please be aware that these products are deemed by technicality as pre-owned, however we will never knowing supply a product that is sourced from another retailer in any condition other than what we would be considered as New. A product description that states new is in fact in referral. To condition of the item. New as in New condition. Not in reference to its current retail status. If further information is required on a particular item we can be contacted at


Eligibility to Purchase

To be eligible to purchase goods on this Website and

lawfully enter into and form contracts on this Website under English law you


If an individual, be 18 years of age or over; and register

your real name, address, phone number, e-mail address any other details


By offering to purchase goods and services you represent to

us that you are 18 years of age or over and authorize us to transmit

information (included updated information) to obtain information from third

parties, including but not limited to, your debit or credit card numbers or

credit reports to authenticate your identity, to validate your credit card, to

obtain an initial credit card authorization and to authorize individual

purchase transactions.


Intellectual Property

The content of the Website is protected by copyright, trademarks,

database and other intellectual property rights and you acknowledge that the

material and content supplied as part of the Website shall remain with us or

our licencors you may retrieve and display the content of the Website on a

computer screen, store such content in electronic form on disk (but not any

server or other storage device connected to a network) or print one copy of

such content for your own personal, non-commercial use, provided you keep

intact all and any copyright and proprietary notices. You may not otherwise

reproduce, modify copy or distribute or use for commercial purposes any of the

materials or content on the Website.


Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in

these Terms: affect or limit your rights as a consumer under English law; or

will exclude or limit our liability for death or personal injury resulting from

our negligence. The Website is provided on an 'as is' and 'as available' basis

any representation or endorsement made and we make no warranties, whether

express or implied, in relation to it and its use. You acknowledge that we

cannot guarantee and cannot be responsible for the security or privacy of the

Website and any information provided by you. You must bear the risk associated

with the use of the Internet.

Whilst we will try to ensure that material included on the

Website is correct, reputable and of high quality, we cannot accept

responsibility if this is not the case. We will not be responsible for any

errors or omissions or for the results obtained from the use of such

information or for any technical problems you may experience with the Website.

If we are informed of any inaccuracies in the material on the Website we will

attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection

with the following:

Incompatibility of the Website with any of your equipment,

software or telecommunications links; Technical problems including errors or

interruptions of the Website; unsuitability, unreliability or inaccuracy of the

Website; and failure of the Website to meet your requirements. To the full

extent allowed by applicable law, you agree that we will not be liable to you

or any third party for any consequential or incidental damages (both of which

terms includes, without Limitation, pure economic loss, loss of profits, loss

of business, loss of anticipated savings, wasted expenditure, loss of privacy

and loss of data) or any other indirect, special or punitive damages whatsoever

that arise out of or are related to the Website.



If any part of the Terms shall be deemed unlawful, void or

for any reason unenforceable, then that provision shall be deemed sever-able

from these Terms and shall not affect the validity and enforce-ability of any

remaining provisions of the Terms.


Waiver No waiver

By us shall be construed as a waiver of any proceeding or

succeeding breach of any provision.


Entire Agreement

These Terms form the entire basis of any agreement reached

between you and us.


Law and Jurisdiction

These Terms shall be governed by and construed in accordance

with the laws of England and Wales and any disputes will be decided only by the
English courts.


All Competitions

We reserve the right to amend these Terms without notice

from time to time. These rules will be deemed incorporated into each competition

except to the extent that any specific instruction in a competition provides

otherwise. By entering the competition entrants will be deemed to have read and

understood these Terms and be bound by them. All of our decisions will be final

and binding and no correspondence will be entered into. Any person who is an

employee or an immediate family member of an employee of any Glass Shelf Collectibles Ltd

company or any other person who is directly connected with the organisation of

any particular competition is ineligible to participate.

Competitions are only open to residents of the UK (excluding

Northern Ireland).

All entrants are to be aged 18 or over unless any other age

restriction is specified or implied. Entrants should, if under than 18, obtain

permission in advance from their parent or guardian.

All entries must be received by the closing date specified

in the competition.

Answers will be entered upon submission. No responsibility

will be taken for any answers that are misdirected, lost for technical or other

reasons or received after the closing date.

We reserve the absolute right to disqualify without notice

any entries to any competition which we consider have used improper technical

means to enter and/or we believe is fraudulent. Entrants are liable for their

costs to access computer networks. We will not be liable for or accept any

responsibility for: (i) any failure by the winner or any entrant to comply with

these terms and conditions; (ii) any disruption, delay or misdirection of

entries; or (iii) any server, system or network failures, malfunctioning or


We shall be the promoter of all competitions subject to these terms and

conditions unless stated otherwise. Prizes if for any reason an advertised

prize is unavailable we reserve the right at our absolute discretion to

substitute a similar prize of equivalent or greater value. Only one prize will

be awarded per household. There will be no cash or other alternative to the

offered and prizes are not transferable. Notification the winner's name will be

selected in a random draw, after the closing date, from all correct answers

received. The winner of a prize will be notified within 28 days after the

winner has been ascertained.

Please allow 28 days for delivery of all prizes.

If the winner of the a competition is unable to take up a prize for any

reason or if the winner cannot be notified after reasonable efforts having been

made then we may dispose of the prize as we think fit without any liability to

the winner for having done so.

For each competition, only one prize will be awarded per entrant / email

address. Names of winners will be available on request. The names of the

winners may be published on our Website and/or on our Facebook, Twitter or any

other social media platform.

Claiming Prizes

Prizes Involving Travel: (a) Travel arrangements are the responsibility of

prize winners unless otherwise stated; (b) we reserve the right to require

written permission from the parent or guardian of any winner who is under the

age of 16 and to require such a winner to choose as a companion someone 18 or



Prizes/tickets may be restricted to certain times of the year
and unless otherwise

stated all prizes must be taken within six months of the date of the
competition draw.

Where prizes are to be provided by a third party then the winner will be

required to complete all appropriate or applicable booking or other formalities

direct with such providers. We will have no responsibility for the

acts/defaults of any other persons or companies.



If you submit a review, you grant us a non-exclusive, royalty-free,

perpetual, irrevocable, and fully sub-licensable right to use, reproduce,

adapt, publish, translate, create derivative works from, distribute, and

display such content throughout the world in any media.

You grant Glass Shelf Collectibles Ltd and its sub-licensees the right to use the

name that you submit in connection with such content, if they choose. You agree

to waive your right to be identified as the author of such content and your

to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above

rights granted by you to Glass Shelf Collectibles Ltd, including the execution of deeds

and documents, at the request of Glass Shelf Collectibles Ltd.

You represent and warrant that you own or otherwise control all of the

rights to the content that you post; that, as at the date that
the content or

material is submitted to Glass Shelf Collectibles Ltd:

1. The content and material is accurate;

2. Use of the content and material you supply does not breach

any applicable

Glass Shelf Collectibles Ltd lines and will not cause injury to any person or

entity (including that the content or material is not defamatory). You agree to

indemnify Glass Shelf Collectibles Ltd for all claims brought by a third party against

Glass Shelf Collectibles Ltd arising out of or in connection with a breach of any of

these warranties.

Winners of the review competition will be notified by email.
Failure to

respond to our notification email

within 20 days will result in the prize being forfeited.


 Gift Vouchers and Credit

The Glass Shelf Collectibles Gift Voucher can be used to buy any item sold by

Our normal terms and conditions, together with the terms and conditions below,

apply to the purchase of your gift voucher. You can email it to family and

friends, or print it out to give to them personally. It is the perfect way to

give a gift when you don’t know what to buy!

What is a Glass Shelf Collectibles Gift Voucher?

Gift Voucher is available in £10, £25, £50 and £100 denominations and

you to give a gift when you don’t know what to buy. Gift Vouchers are issued

via email using an electronic voucher code which can then be redeemed in the

Checkout to buy any product on

How do I order a Gift Voucher?

 - You can add the gift voucher to

your shopping basket like any other product by selecting the ‘Add to Basket’

button found on the ‘Buy Now’ tab. Then continue to checkout to complete your

order. If you want to purchase more than one Gift Voucher you can increase the

item quantity on the basket page or go back to the relevant Gift Voucher

product page and add more items to your basket. You can also buy other products

at the same time as placing your order for Gift Voucher(s). Gift Vouchers are

valued and issued in GBP Pounds.

Discount codes cannot be used when purchasing a Gift Voucher.

How will I receive a Gift Voucher?

 – Once your order has been processed

and we have taken payment, you will be emailed the electronic Gift Voucher code

to the email address where your order confirmation email is also sent. You will

not receive anything in the post for Gift Vouchers that you order.

How do I give the Gift Voucher to the recipient?

 - Once you have received the

electronic Gift Voucher code you can then forward on this email to the gift

recipient, or you can print out the voucher and give it to them. Gift Vouchers

are valid for 12

Month’s from the date of purchase. I am the recipient of a Gift

How do I redeem it? - Gift Vouchers can be used to purchase any product on Select the item(s) you wish to order and add them to your

basket. To apply your Gift Voucher, enter the electronic voucher code you

received in the ‘Discount Code’ box and click the ‘Add’

button. This will then apply the voucher to your order. Then proceed to the

as normal.

What are the restrictions?

 - You can only use one voucher per

order and no change will be issued if the full value of the voucher is not used

in the order. Gift Vouchers are valid for 12 months from the date of purchase

so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers

are valued and issued in GBP Pounds. You cannot use your Gift Voucher in

conjunction with any other discount code.

I have paid for an order using a Gift Voucher. What happens if I want to

return my order?

 - For orders which are refunded, the

refund will be issued via the same payment method as used to pay for the order.

Therefore if you have paid, or part-paid, for an order using a Glass Shelf Collectibles Gift

Voucher any refund will be issued in Gift Vouchers to the same value.

I have lost a Gift Voucher. What do I do?

 - If you are the recipient of a Glass Shelf Collectibles

Gift Voucher please ask the purchaser if they still have details of your

Voucher Code. We can only reissue gift vouchers which have

not been redeemed. For the avoidance of doubt, the original gift voucher will

be void if we issue a replacement. The original expiry date will still apply.

Risk and Loss

- The risk of loss and title for a Gift Voucher shall pass to the purchaser

upon our electronic transmission of the Gift Voucher to the purchaser or

designated recipient, whichever is applicable. We are not responsible if any

Gift Voucher is lost, stolen, destroyed or used without your permission.


- We will have the right to close customer accounts and take payment from

forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or

used to make purchases on

Can I return my Gift Voucher?

 - Gift Vouchers cannot be returned or

refunded, except in accordance with your statutory rights. The
value of the gift voucher cannot be converted back to cash.



Any credit will be valid for 12 months from the date of issue and will expire on the anniversary of the date of issue.


Multibuy Offers

This offer applies only to qualifying items listed in the Multi-buy area of
this Website. Where any goods are returned (except for an exchange where
products are faulty/defective), we are entitled to either require the return of
all goods delivered as part of that Multi-buy offer at your cost or charge you
for the goods retained by you at the full price quoted on this site.

23. Referral Scheme; when applicable 

Subject to the terms set out below, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the Website. 

A new customer is a natural person who has not previously placed an order with us (a "Referee"). If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).

If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.
For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.

You will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the Referee cancels their order for any reason within 3 days of it being dispatched, you will not qualify for any credit. You will receive your credit in the default currency of the Website. 

Any credit accrued through the Referral Scheme that has not been used within 12 months from the date of accrual will expire.

The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time.

All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.

We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term.

We hold the right to remove and re-apply a referral system when we choose. 


Gift With Products Promotions


Where we are offering a free gift with a product, we shall only provide one free
gift per transaction (irrespective of how many products are purchased). The
free gift is subject to availability and we reserve the right to change the free
gift for a gift of equivalent value.

Free Pop protectors with a purchase will be supplied where stated and qualify as a free gift, following the same terms as a free gift. Free Pop protectors are subject to availability. 


 In order for us to facilitate the provision of a free gift, it may be
necessary for us to include the free gift
on our site at a nominal value. For the avoidance of doubt, you are not
entitled to 'purchase' the free gift without purchasing the product it is
provided free with and any attempt to 'purchase' the free gift will be
cancelled (notwithstanding any automated communication you may receive
acknowledging your order). In the unlikely event that the free gift is
despatched to you, you shall be obliged to return the free gift upon written




United Kingdom

Standard shipping
0.01 kg – 1.99 kg
Standard Shipping 2
2.0 kg – 8.0 kg



Standard European Union shipping
0.0 kg – 1.0 kg
Standard European Shipping 2
1.01 kg – 1.99 kg
Standard International Shipping
0.0 kg – 0.48 kg
International shipping rate 2
0.501 kg – 1.9 kg


 We hold the right to amend, update or change these Terms and Conditions without notice. You agree to all terms and conditions raised once you enter onto the site.